Refund Policy

Returns

Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us and we will do our best to help.

We will accept the return of an unused product within 3 days of purchase.

Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.

Please provide receipt of purchase.

Returned items must be delivered to us unused, and in their original packaging and condition. If not, they may not be eligible for refund, or will be subject to a restocking fee, at 50% of the original price.

Sale (excluding launch day) and seconds items are not eligible for refunds.

The essence of So Soul Good is to offer products that allow people to indulge in the finer things in life while making eco-conscious choices.

The founders are committed to helping people elevate their home style quotient, offering products that are a testament to exquisite craftsmanship and sustainable practices. This is an invitation to join a community that values both luxury and the planet, proving that sophisticated living and environmental mindfulness can coexist beautifully. Our entire product range is crafted predominantly from natural materials, by hand, through traditional techniques to preserve the character of the craft and continue to foster product innovation and sustainability. Whether it's clay or hand-woven textiles, each piece carries the narrative of its artisanal creation.

We believe that small changes make a big impact. We want to make it easy for you to enjoy our products in a more sustainable way, whilst also supporting local and independent artisans. 

We hope you love them as much as we do!